The on-premises Avaya Aura Platform delivers unified communications and customer service solutions, designed to enhance employee and customer experiences. It is presented as real time communications architecture using session-based collaboration technologies, and is used to enable multi-modal unified communications and omnichannel customer experience solutions.

The session-based architecture of the Avaya Aura Platform combines openness, centralized administration and granular control to create a solution where active participation, pervasive collaboration and quality experiences can take place across the enterprise. Existing PBXs and other third-party communications resources can be combined into a cohesive, centrally managed infrastructure, standardizing the core environment and delivering network access, management and operational cost savings, while laying the foundation for collaborative solutions.

00:00 Introduction
00:04 Describe how you use this product in your organization and what business problems it solves?
00:33 What does this product do particularly well?
00:58 What are some areas where this product could be improved?
01:21 On a scale of 1-10, how likely are you to recommend this product if asked by a colleague?
01:25 Describe specific scenarios, based on your experience, where this product is well-suited and where it is less appropriate?
02:12 What other products like this have you used or evaluated?
02:32 How does the Avaya product stack replace the system?
03:18 What positive or negative impacts, such as return on investment or ROI has this product had on your overall business?
03:36 Does this product deliver value for the price?
03:53 Are you happy with the feature set?
03:58 Did this product live up to sales and marketing promises?

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