3:07 Always level with the patient
5:07 Set realistic expectations up-front
6:00 Develop Pattern Recognition
8:51 Managing the demanding patient with a complex problem
14:37 Surgery goes well. But the patient is not happy. Now what?
18:47 Controlling emotions
26:21 Extreme ownership
27:20 Developing your business model
31:52 Evolving

свернуть