Founder and CEO of PVR chain of cinemas speaks about customer service and quality. He says " It is about providing unique customer experience to anybody who comes and visits us. We want to make sure he is delighted when he comes to PVR cinemas and enjoys a movie. Everyone talks about customer service, quality as the values which they think are most important to run a successful business. Reason for our existence is nothing but the customer. So all of us really work hard towards this goal of exceeding the customer expectations every time he visits us and delighting him, I think will be reaching much closer to our goal. There are other things we live by in PVR which is quality which is conducting ourselves with character humility and off course integrity. All these things we live by on a day to day basis and that's what I will urge you to remember while you are here at PVR. Once again my best wishes and welcome to the PVR family.

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