A customer engagement solution is software that helps businesses to better understand and interact with their customers.

The solution typically provides tools and features to help businesses monitor customer interactions, analyse customer data, and create personalised customer experiences.

With conversational messaging, customer engagement can be automated using AI chatbots while human agents stand alongside them in a blended approach.

Automated customer engagement is often conducted via multiple communication channels, such as WhatsApp and Messenger, and functionality is added via API connections to third party tools and databases.

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What is Conversational Customer Engagement: [ Ссылка ]
Conversational Customer Engagement: [ Ссылка ]

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What is Conversational Customer Engagement: [ Ссылка ]

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