What percentage of calls are resolved on the first call to the Service Desk? You, as a leader, need to know this metric.
Expect videos throughout 2020. With hundreds of videos on our channel, please look around at the playlists and other videos.
As we get going for the year, help us spread the word. Please like or share the video, subscribe to the channel, leave feedback, connect on LinkedIn, or send an email (jeffreytefertiller@gmail.com). We would enjoy hearing from you.
