3 Ways to Build Trust -
Building trust with customers requires asking great questions, providing insight, and having the customer's best interest in mind.
00:00 🔑 Trust is not just about getting to know someone, it's about building a tangible, tactical connection.
01:03 🔑 Building trust involves taking the customer's perspective, asking questions, and addressing their needs, while also listening actively and positioning yourself as an expert.
2.1 Trust has three components: taking the customer's point of view, asking questions, and recognizing and addressing what the customer wants.
2.2 Listen actively and position yourself as a subject matter expert to build trust.
03:06 💡 Customers want to know that you understand your business and product, so ask insightful questions to demonstrate your expertise and build trust.
04:05 💡 Customers want insight, not just information, so as a subject matter expert, provide them with new perspectives and options to build trust.
05:24 🔑 Position yourself as an expert, show empathy, listen to customer needs, and offer budget-aligned options to build trust.
5.1 Position yourself as a subject matter expert, show empathy, ask questions, and provide insight to build trust with the customer.
5.2 To build trust with customers, it is important to have their best interest in mind, listen to their needs, and offer them options that align with their budget.
07:05 💡 Offering options and downselling can build trust and position you as an expert by understanding client needs through quality questions.
6.1 Offering options and downselling can help build trust and position yourself as a subject matter expert.
6.2 Offering clients options above and below their budget builds trust and understanding their needs through quality questions is key.
08:57 💡 Understand and articulate what the customer wants, keep their best interest in mind, and ask for the order by offering something that fits their needs, budget, and situation.
8. 10:24 🤝 Build trust by understanding the customer, positioning yourself as an expert, offering options, and asking for the order.
#buildingtrust #relationshipselling #salesspeaker
