What do we mean when we talk about Customer Success? Why is it important? Over the years, Customer Success has been defined as winning more accounts, and making them more successful. But is that the best way to measure success? Does it actually lead to success? Here we talk about Impact and Critical Event, which are two components of the SPICED Framework, why they are so important to Customer Success, and how to think about them when you are in conversations with your customers.
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Customer Success: Impact And Critical Event | Sales Skills | Winning By Design
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