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This course brings together the full meaning of a Lifecycle approach to Service Management. The focus is on the strategy, planning, and measuring ITIL® practices. Understanding and interacting with the lifecycle phase/process/function interactions and interdependencies are crucial to the successful completion of MALC. It is also expected the candidate can apply the high-level concepts of project management and application design, though these concepts are not directly taught during this course.
It is highly recommended that students have and study the five core Lifecycle books or purchase Dr. Van Hove's complete MALC study guide entitled Managing Across the Lifecycle (MALC). The link can be found under the Course Materials Tab in the Related Links section.
For more information on how to take your ITIL© examination, see the Certification section. To learn more about ITIL, download the ITIL Schema.
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