Taking a look at new passenger rights, the Transportation Secretary took to Twitter to say the automatic airfare refund rules are now in effect, adding, "Airlines are required to provide prompt cash refunds without passengers having to ask." If your flight is disrupted and you don't rebook, you get an automatic cash refund within 20 days. That applies to cancellations, domestic delays of three or more hours, and international delays of at least six hours. Separate rules mandate a luggage fee refund if you don't get your bag by a certain time, and refunds for prepaid services like seat selection and Wi-Fi if you don't receive them. Some airlines already had similar policies, but the rule sets a standard across the industry and eliminates the need for customers to navigate the airlines' systems to request a refund. A group representing major airlines says it's on board with automatic refunds, though the rules have faced pushback from the industry. At least one airline, Delta, is under investigation for allegedly not following the refund law over the summer after global IT issues caused massive cancellations.
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