SAP(r) UEM by Knoa Customer Success Webinar
Learn How Johns Manville Reduced SAP® Support Calls Well Over 75% and Improved User Satisfaction
Register for this Live Event on Thursday, November 7, 2013 at 10 am PT (1 pm ET)
Learn how Johns Manville has been able to streamline and improve their operations, improve user satisfaction and reduce support costs.
Johns Manville's Service Delivery Manager, Jesse Bernal, Jr. will present their technical approach, new best practices employed and resulting benefits.
Mr. Bernal has been working for the past 13 years to help assist in the reduction of support and service related issues at Johns Manville. Mr. Bernal manages a team of 30 SAP support analysts, the Service Delivery organization, which assists with all North American support needs for Johns Manville. The Service Delivery organization was formed to focus on the increasing need in the business to change and improve skill sets, reduce time to competency and improve application adoption.
Learn how to:
•Improve the responsiveness of IT to user errors reported to the IT service/help desk to reduce time to resolution, shorten the length of calls, and reduce callbacks;
•Improve IT's visibility to unreported user errors so that action can be taken before they adversely impact the organization;
•More accurately assess training requirements;
•More accurately assess performance problems; and,
•Substantially reduce the support calls and activity in support of your SAP enterprise application environment.
Learn how new technology and new best practices have positively impacted Johns Manville and improved their end user experience.
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