In the latest edition of AutoSuccess Magazine's Executive Spotlight series, Ryan Maguire, the execu-tive vice president, retail network solutions, for Helm, joins us in the studio.
The interview discusses how dealerships can prepare for the increasing presence of electric vehicles (EVs) in their service departments. The conversation focuses on the importance of maintaining and growing service retention by adapting existing processes, such as express service, to accommodate EVs, which require different maintenance compared to internal combustion engine vehicles.
Ryan emphasizes the need for dedicated teams, proper staffing and evolving service processes, particularly for tire replacements, which will become more frequent with EVs.
Visit Helm.com for more information.
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