A buyer can request for a return/refund in cases of non-receipt where he/she does not receive the product from the seller, or if the product received is wrong, damaged or defective. After a return and refund request is made, sellers can chat with buyers to understand the reason behind the request and reach an agreement, or raise a dispute.

In this video, you'll learn about the return and refund process, as well as how to manage return and refund requests.

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