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How can you lead your organization to long-term success? Here’s what my most successful clients do: They level up their customer service and add more value to their offerings.

Exceptional customer service is a differentiator that creates more value for customers and sets your organization apart from the crowd. But your team can’t improve service without a clear idea of how good or bad your service is right now, and what changes or improvements will actually be valued by your customers.

So you need to evaluate your SERVICE QUALITY based on how your CUSTOMERS perceive it. And you need to know WHAT your customers value, so your team can make improvements that customers ACTUALLY care about.

Watch the video to discover two frameworks to help you add more value to your offerings.

#customerservice #customerexperience #customer #businessgrowth #businessideas

Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Customer Service Culture. He is also a renowned Keynote Speaker and New York Times Bestselling Author for the book “UPLIFTING SERVICE".

Ron and his team deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence. The methodology developed by Ron over decades includes a proven architecture of service principles, leadership rules, and internal service culture that apply across all industries and cultures.

For decades Ron has been leading a business consultancy that helps companies on every continent build a positive culture of uplifting service to deliver real business results. He focuses on creating productive, uplifting service experiences to inspire your customers, energize your team, and transform your service game.

Notably, Ron has uplifted teams at Google, Harvard Business School, Singapore Airlines, Changi Airport, General Motors, Johnson & Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, PWC, FedEx, BMW, Adecco, American Express, JP Morgan, and more.

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