We all make mistakes and sometimes need to write an apology. Erin offers 3 steps to show you how to apologize sincerely and productively. Whether it is with friends, family or colleagues, you can move your relationships forward with a well written apology. Further, you can respect your reader as well as yourself by following this strategy.

3 Steps to offer a sincere and productive apology:
1. Provide a brief description of the context
2. Describe the action that occurred and the emotion that resulted
3. Suggest next steps to a successful future

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VIDEO CHAPTERS:
00:00 - Intro
00:24 - Writing a sincere and productive apology
01:31 - 2 business examples
02:26 - 2 personal examples
03:10 - Important reminders

Because we can learn from our past, we can transform the experience of making a mistake into a something productive.

Please share your experience in the comments below. It is great to hear about your writing challenges and successes. Have you had to write an apology? How did it go, and how was it received? Would these 3 steps have been helpful?

This video can also help you prepare for the letter-writing option on Cambridge English tests like CPE and CAE.

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