If you're unable to access or use your content on your PS5 Pro, there are a few troubleshooting steps you can take to resolve the issue. This might include digital games, DLCs, or media content that you’ve purchased or downloaded. Here’s how to troubleshoot:

1. Check Your Internet Connection
Ensure your PS5 Pro is connected to the internet and that the connection is stable. You can check this by going to Settings - Network - Connection Status - Test Internet Connection.

2. Restore Licenses
Go to Settings - Users and Accounts - Other - Restore Licenses.
This can fix issues where purchased content is not showing as owned or accessible. The PS5 will check your account and revalidate your licenses.

3. Make Sure You're Signed into the Correct Account
Verify that you're logged into the PlayStation account associated with your purchased content. If you’re using a different account, the content may not be accessible.
Go to Settings - Users and Accounts to check which account you’re logged into.

4. Set Your PS5 Pro as the Primary Console
If you have multiple PS5 consoles or share your account, make sure your PS5 Pro is set as the primary console:

Go to Settings - Users and Accounts - Other - Console Sharing and Offline Play and ensure it is enabled.

This allows the console to access content offline and verify ownership without needing to log into the internet every time.

5. Re-download or Reinstall the Content
Sometimes, downloaded content may have become corrupted or not fully installed.
Go to Game Library - Your Collection and find the game or content. Select it and choose to re-download or reinstall it if the option is available.

6. Check for System Software Updates
Outdated system software can sometimes cause access issues with content.
Go to Settings - System - System Software - System Software Update and Settings, and update your PS5 to the latest version if an update is available.

7. Sign Out and Back In
Go to Settings - Users and Accounts and sign out of your PS5 Pro account, then sign back in. This can refresh the account sync and restore access to your content.

8. Check PlayStation Network Status
Visit the PlayStation Network Service Status page to check if there are any known outages or maintenance activities affecting content access.

9. Contact PlayStation Support
If the problem persists, reach out to PlayStation Support, as they can provide assistance specific to your account and purchase history.


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