In this video, we explain that everything one does, written or not, is a process. Knowing the work processes in your organization can increase the effectiveness of your 'procedure not followed' investigations.
Organizations regularly use the term procedure not followed when conducting a root cause analysis, but stopping there doesn't always help improve the risk of recurrence. What is the procedure that wasn't followed? Why wasn't it followed?
To learn more about work processes and investigating when they aren't followed, check out our live, 2-hour How to Investigate: Procedure Not Followed online short course: [ Ссылка ]
We also have a self-paced version of the course for you to learn on your own schedule: [ Ссылка ]
For more root cause analysis resources and training, visit our website: [ Ссылка ]
Full list of ThinkReliability's online training schedule: [ Ссылка ]
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