[ Ссылка ] In this IT customer service tutorial video, IT customer service expert and author Don R. Crawley explains the four all-star traits of customer service masters. Based on his work as a customer service trainer for IT staffs in Fortune 100 companies, education, and government, this video covers the four "must-have" traits for success in a customer service career. Appropriate for beginners and veterans alike, watch this video to learn the four qualities you need to be great at customer service. (Hint: The people who don't think they need this information are usually the ones who need it the most!)

свернуть