They're baaack! The Above Average Joes (George Ganahl and Patrick Johnson), who are Genesys Pro Services Consultants, are here to answer the Genesys community members questions and this episode does not disappoint. They tackle tough questions that cover a gamut of topics including:
-In-Queue Flow Triggers
-Searching Outbound Email Interactions
-Tagging Callback Interactions
-Busy Fax Signal
-Dialogue Flow Delays
-Recall Attempts
-Call Recording Policy
-Schedule Call Backs
-Custom Contactable Time Sets
And so much more. This episode also discusses a Genesys site revamp that could win members a prize for providing their feedback. It just doesn't get much better than this!



Timecodes below:
0:00 - Intro
2:38 - Q1 Flow Triggers
9:20 - Searching Outbound Email Interactions
15:25 - Tagging Callback Interactions
19:39 - Busy Fax Signal
26:21 - Dialogflow Delays
29:53 - Recall Attempts
33:13 - Call Recording Policy
39:22 - Schedule Callbacks
42:40 - Custom Contactable Time Sets

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