With rapid advances in Artificial Intelligence, Contact Centres can fundamentally transform the customer experience. From the first point of contact to the last, numerous touchpoints along the customer journey can leverage AI and add significant value to the customer experience.
Watch our keynote speakers Kate Leggett, VP & Principal Analyst at Forester, Steve Nattress, Product Director, and Jacki Tessmer, VP of Product Marketing at Enghouse Interactive, as they discuss the various Artificial Intelligence technologies you should consider using, as well as how AI can be leveraged to extract actionable insights from the customer journey. You’ll also see how our vecko product provides organisations with the right information and recommendations to optimise your Customer Experience.
