Are you new to the Service Analytics App and not sure how to get started? Our Salesforce experts provide a product orientation and guidance about the setup and configuration process.

This video will cover:
- Service Analytics permissions
- Demo on creating a service analytics app
- Datasync and Dataflow scheduling
- Service Analytics best practices

For additional resources and information mentioned in this video, or to sign up for an individual follow-up session (available to Premier and Signature Success Plan customers), click here: [ Ссылка ]

0:00 Intro and Learning Objectives
0:20 Service Analytics App & Components Overview
1:37 Demo: Permissions Overview
5:00 Demo: Create a Service Analytics App
6:50 Demo: DataSync and Dataflow Scheduling
8:25 Demo: Sharing the Service Analytics app
9:37 Service Analytics Limitations/Considerations
10:22 Recap and Next Steps

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Get Started: Service Analytics Overview
Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

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