#customersuccess #csmpractice #consumption
Tune in to a pivotal episode with Irit Eizips and Avner Baruch, focusing on the intricacies of churn prediction. Avner imparts his seasoned expertise in tackling churn, particularly in consumption-based and subscription models.
Key Highlights:
• Avner's extensive role in advancing customer success at notable startups.
• Unpacking the nuances of churn prediction in varied business models.
• Avner's proprietary churn reduction formula and its practical applications.
• Strategic approaches to churn management, underpinned by data-driven methodologies.
• Techniques to boost customer engagement and ensure business continuity.
👉 Enhance your approach to customer retention and business growth with these essential insights.
#CustomerSuccess #ChurnReduction #SalesEnablement #BusinessGrowth #SaaS #TechInnovation #StrategicManagement #StartupSuccess
TIME STAMPS
00:00 Intro
01:13 Subscription VS Consumption
03:18 Subscription Based Metrics
04:08 Churn Indicators
06:18 Churn Reduction
10:03 Formula Variables
17:01 Consumption Based Businesses
ABOUT OUR GUEST
Avner Baruch, with over 10 years in the field, is a renowned authority in sales enablement and revenue intelligence. His extensive background includes pivotal roles in sales and customer success enablement at startups like Sisense, Walkme, and Rapyd. He is the founder and driving force behind Project Moneyball, where he leverages his expertise to aid businesses in scaling, focusing on identifying strengths and areas for improvement across all stages from lead generation to deal closure, retention, and expansion.
🔗 You may connect with Avner via LinkedIn profile: [ Ссылка ]
Project Moneyball on Linkedin: [ Ссылка ]
ABOUT OUR HOST
Irit Eizips is the Chief Customer Officer & CEO of CSM Practice. Irit is, a renowned expert in customer retention and upsell strategies. Irit has consistently been recognized as a Top Customer Success Strategist and Influencer since 2013 and was named one of the Top 100 Global Inspirational Leaders and Top 25 Customer Success Influencers in early 2021.
Follow Irit on LinkedIn:
[ Ссылка ]
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Additional Resources:
📑 Read: How to Prove Value to Customers
[ Ссылка ]
📑 Read: How to Learn from Churn
[ Ссылка ]
🎥 Watch: REDUCE CHURN by Half in Less Than a Full Year
[ Ссылка ]
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Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:
1. Grab a free copy of our Customer Success templates and infographics
We’ve created a resource library for you to gain easy access to best practices and benchmark data. [ Ссылка ]
2. Subscribe to our CSM Practice newsletter
Subscribe to our CSMP newsletter and join a community of executives and business professionals dedicated to elevating their customer success game. [ Ссылка ]
3. Work with our team privately
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. [ Ссылка ]
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LEARN MORE ABOUT CUSTOMER SUCCESS
with these free resources:
📌 Listen to our Podcast
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📌READ our Customer Success BLOGS:
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