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50% of 5G subscribers facing call drop, connection issues: Survey
The survey covered over 34,000 respondents across 185 districts of the country focussing on different aspects of quality of services such as data connectivity, call drops and connection, and user experience of 5G in comparison with 3G/4G.
A survey by LocalCircles, a community social media platform, shows that half of the 11,000 5G subscribers surveyed said that they faced call connection and call drop issues for over 25% of their calls, whereas 28% of users have been facing these service quality issues for over 50% of their calls.
“The need of the hour here is for operators to root-cause what is driving the poor consumer experience with 5G so far and also create awareness amongst prospect users about what to expect,” the survey said, adding that when 5G was launched in October, 58% mobile subscribers had indicated that they expected improvement on the call connection and drop front while 51% were expecting improvement in data speeds post migrating to 5G.
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