The Grenada Tourism Authority (GTA) is pleased to report that the newly launched Pure Grenada Excellence Champion (PGEC) Customer Service training sessions on the sister isle of Carriacou were a resounding success. 250 participants from various sectors attended the sessions, which took place between April 3 to 6 at the Cassada Bay Resort.

The Pure Grenada Excellence Champion program is a unique service excellence training initiative created to improve the quality and marketability of local service providers better enabling the provision of exceptional experiences to locals and visitors alike. The Carriacou training courses were the first held under the Pure Grenada Excellence Champion umbrella and saw participation from representatives of several key service organizations, including the Royal Grenada Police Force, Grenada Airports Authority, Grenada Ports Authority, Ministry of Carriacou and Petite Martinique Affairs, tour and taxi operators, supermarkets, restaurants, and hotels. The sessions were facilitated by Edward Frederick who covered effective communication, conflict resolution, customer retention strategies, and health and safety practices. These focus areas were specifically designed to improve service delivery and enhance the overall visitor experience on the islands of Carriacou and Petite Martinique.

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