“55% of businesses say - not all their service desk metrics are useful”
Know what organizations are measuring, how often they produce reports, and what is being done with the data.
New to Freshservice - Sign up for a free trial. - [ Ссылка ] .Freshservice enhances every engagement by empowering employees with real-time access to accurate and consistent knowledge to improve customer and employee experience alike.
Download the report: [ Ссылка ]
Freshservice is the valued partner of support in any organization to ensure business is always up and running. Our customers will stay ahead of the curve, predict customer needs and delight customers at scale by harnessing the potential of AI. The recent Forrester report study has corroborated the value generated for our customers using Freshservice ITSM solution. Using Freshservice, businesses have seen an unprecedented aggregate ROI of 308% with a Payback period of less than 3 months, a resounding success to our customers.
The total time saved by service agents, 90% is captured and reallocated into productive work. The flexibility of the Freshservice platform lends itself to an improved Customer Satisfaction (CSAT) Score from ~70% to ~90%. With Freshservice's App marketplace, plugin applications such as Instant messages, time tracking and analytics continue to help organizations reap integrated ITSM with other IT functions benefits.
Follow us on social:
Twitter: [ Ссылка ]
Facebook: [ Ссылка ]
LinkedIn: [ Ссылка ]
Instagram: [ Ссылка ]
Check the Infographic here : [ Ссылка ]
