Discussing the Common Solutions for Frustration in your Transformational Change Programs:
- Define strong position descriptions with clear roles and responsibilities.
- Clearly defined KPIs and workloads.
- Automate the mundane/repeatable, enabling extra capacity and time to focus on clients.
- Educate managers on how to manage capacity planning, read leading indicators, and predict when staffing levels need adjusting.
JHC Consulting Group - [ Ссылка ]
