Julie Adamen and Robert Nordlund share how HOA board members can avoid common pitfalls!
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Effective HOA board member behavior is the cornerstone of a thriving community. In this episode, Julie Adamen and Robert Nordlund emphasize the importance of transparency, accessibility, and consistent communication to build trust with residents. They explore the benefits of ethics codes, conduct policies, and operational guidelines for boards. Learn why board members should embrace the “4 C’s”—caring, curious, courageous, communicative—with an added bonus: consistency. This episode is packed with actionable advice, including how to handle challenging situations, maintain trust, and avoid the dreaded “no comment” response. If you're on a board or considering joining one, this conversation will help you lead with confidence and clarity.
Community Association Institute's (CAI) Civility Pledge:
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CAI's Model Code of Ethics for Boardmembers:
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The views & opinions expressed in this program are those of the Hosts & Guests, intended to provide general education about the community association industry. The content is not intended to provide specific advice or recommendations for any individual or organization. Please seek advice from licensed professionals.
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Julie Adamen
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Kevin Davis, CIRMS
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Robert Nordlund, PE
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00:00 When HOA Board Members Don’t Communicate
03:29 Ethics Code for HOA Board Members
06:22 Why Board Job Descriptions Should be a Requirement
07:17 Ethics Pledge & Conduct Policy for HOA Board Members
08:51 Board Members Are Public Figures
11:26 Transparency in HOA Board Member Communication is Key
21:45 Ad Break - Community Financials
22:39 The Four C's and Bonus C of Effective Board Membership#hoaboardmember #HOA #BoardMember
