CX Today's Charlie Mitchell hosts Steve Blood, VP of Market Intelligence and Evangelism at Five9.

We reflect on 2024, considering the challenges and opportunities of contact center AI.

In doing so, we discuss:

1. The challenges of 2024, and what has caused them?
2. What lessons should contact centers take forward?
3. What do the brands performing best with contact center AI have in common?
4. How is Five9 setting its customers up for success with contact center AI?

Flick through the referenced Five9 survey here: [ Ссылка ]

Check out the blog Steve penned and cited here: [ Ссылка ]

Hosted by Charlie Mitchell, Senior Editor at CX Today News - Customer Experience Technology News #contactcenterai #ccaas #five9

Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter, LinkedIn, and Facebook pages.

For more Customer Experience tech news, visit: [ Ссылка ]
Transcript

свернуть