Upholding almost every business is foundational work generally understood as "operations." Data entry and processing, call support, note-taking, etc. Incumbents like UiPath, valued at $8B, demonstrate today’s massive market for automating these services with traditional robotic process automation (RPA) despite its limitations. In this interview, a16z podcast host Steph Smith connects with a16z partner Kimberly Tan, following her recent post "RIP to RPA: The Rise of Intelligent Automation," to explore how LLMs are creating a greenfield for automating operations by verticals, targeting markets that were previously served only by human labor.

0:20 Introduction to RPA
1:15 Limitations with RPA: The 80/20 Problem
2:30 Glimpse into the future & Tennr
4:15 Focus on a task or vertical?
7:15 Comparing approaches: horizontal vs. vertical
8:30 Identifying a use case
9:30 Market size & opportunity
10:45 Evolution timeline: Next 5-10 years
11:45 The argument for building a tailored vertical solution
12:30 Creating a wedge & ROI
13:15 Looking forward, future opportunities

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