If you want to offer great support to your customers, you’ll need to have effective contact center software to support your activities. Without software, customers will have to wait while agents try to respond to requests and it will be hard to handle the chaos.
1️⃣ Bitrix24
Bitrix24 helps teams collaborate with each other to get their jobs done by being built around your to-do list. They offer a variety of customer service channels including leased phone lines, online chat, and email queues that integrate with Bitrix24 and CRM task management software. Another cool thing - it offers on-premises solution for industries that still need or feel more comfortable hosting their own data warehouse.
2️⃣ RingCentral Contact Center
Well, RingCentral Contact Center is one of the best call center software available on the market. It can be a great solution for sales and customer service departments. It has over 40 features such as intelligent routing, CRM integration and HR tools. You will also have access to administrative and management functions such as polls, call recording and analytics. It has the 3 right words you always wanna hear - safety, security and reliability. RingCentral has a guaranteed 99.99% uptime and the software gives your agents the ability to work from anywhere.
3️⃣ Freshcaller
It’s a simple and modern cloud solution, pretty easy to use for any business, regardless of size or technical expertise. Check this, more than 6,000 businesses use Freshcaller software to run their call center and it is used by inbound sales agents as well as customer support teams.
4️⃣ Talkdesk
The company offers tools and software for things like customer engagement, employee engagement, and reporting. Talkdesk’s contact center software is one of its best and most popular offerings. One of its main offers are the features designed to help large teams quickly manage phone support. TalkDesk helps teams from everything from HR to industry-specific security features to deliver consistent customer service at scale.
5️⃣ Five9
Five9 is a one-stop contact center solution used by major brands such as Lululemon, Expedia, Carfax, Omaha Steaks and DHL. This company’s been providing cloud solutions for enterprises for about 20 years! More than 2,000 of its business clients worldwide handle over 5 billion calls a year.
The Five9 Intelligence Cloud Contact Center gives your customer service agents the power and flexibility to work from anywhere.
Five9 is fully customizable. It’s built to meet the needs of your business, no matter your size or industry. The software provides a crystal clear voice, strong security and 99.99% uptime.
6️⃣ Zendesk Talk
Zendesk is best known for its CRM customer service system. But it has a separate solution called Zendesk Talk for call center software. This cloud-based call center solution is built directly into the ticketing system for Zendesk Support. Your agents will have access to a complete customer history and additional features such as call recording and automatic ticket creation.
The software is designed to improve your support process while eliminating unproductive tasks.
7️⃣ Krisp
Now this one’s a bit different. Background noise continues to be an issue for call centers, as evidenced by the use of expensive headsets and the deployment of white noise systems.
Typically, contact centers purchase headsets with active noise cancellation (ANC) for each agent’s comfort, and some include limited outbound noise cancellation capabilities. Yet customers continue to complain about noise leakage from call centers. And none of the existing solutions remove the noise from customers on inbound calls.
Krisp solves this problem. Krisp is complementary to existing solutions and provides unique performance advantages. As a software solution, Krisp doesn’t require any physical changes to call centers, either with office layout or white noise systems. Krisp is the only application available that runs locally within a workstation and provides two-way noise cancellation.
You can always demo and pilot Krisp within your call centers, all you have to do is visit Krisp’s official website at krisp.ai
We hope that this video will help you learn more about the contact center software and pick the one that works best for you. Check out some of our other videos, subscribe and enjoy your day!
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