Make self-service your customer’s most loved form of support
61% of customers prefer to self-serve online, but only 13% are able to reach resolution using self-service tools. How can we bridge the gap between expectations and reality?
Too often, the missteps trace back to the experience: were they served irrelevant information? Was it too hard to reach an agent?
Join us with customer experience experts, Maxime Manseau, Susana de Sousa, Nisha Baxi, and Kenji Hayward to learn how to transform your self-service support into delightful experiences. In this webinar, you’ll learn:
--How to create personalized, valuable experiences that lead customers to success
--How to scale support through self-service channels and streamline for faster resolutions
--How to measure the performance of your self-serve resources
