In this clip, Siddhartha Sandhu, Engineering Manager at Route discusses the importance of #productfeedback
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In this episode, find out how Route architects its all-in-one post-purchase platform.
A purchase may seem complete after a user checks out, but the package itself still needs to make the voyage to the customer’s doorstep. Route’s post-purchase platform is designed to handle every step of this journey from offering package insurance to providing transparent tracking information, and is currently used by big companies including Alo Yoga and Cotopaxi.
Route’s astounding 98.1% #customerretention rate is the result of a feedback-driven and cross-departmental culture that translates data into actionable improvements. To learn about the #engineering and #architecture that makes better customer experiences possible, our host David Joy sat down with their Engineering Manager, Siddhartha Sandhu.
Listen to the full episode to learn about:
✔️ The power of customer-centric #productdevelopment
✔️ Why the best way to improve your product is to use it
✔️ How to choose tooling that will enable faster product growth
