Josh Gervey, Senior Director of Enterprise Operations Center, New York City Health and Hospitals Corporation

All enterprise operations need to minimize system downtime. But if you’re running the largest municipal healthcare system in the country, trusted by presidents and soldiers for critical care, downtime can be much more than just a hassle. It can mean the difference between life and death. Josh Gervey, New York City Health + Hospitals’ Senior Director of Enterprise Operations Center, explains the strategy for reducing outage durations and outage costs across 11 major hospitals and 156 clinics.

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