This segment discusses some specific challenges and questions about the Mortgage Servicing Rules that the FDIC has been hearing from its supervised banks as they implement the Rules, including the definition of delinquency, application of preemption, coverage of the ARM provisions, handling agent requests, use of sub-servicers, exclusion of flood insurance, oral information requests and notices of error, application of the Fair Debt Collection Practices Act, and coverage of HELOCs and of rural properties

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