"Invest in things you can't measure and can't scale." CEO of Progressive Insurance, Tricia Griffith, challenges conventional business wisdom.
Is your company ready to prioritize customer experience, even when the ROI isn't immediately clear?
#CX #leadership #customerexperience
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Dubbed "The Queen Of Customer Experience" by Meta, Blake Morgan is a keynote speaker, customer experience futurist, and author of “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business”, an Amazon, Book Authority, and Porchlight bestseller. She is the host of The Modern Customer Podcast.
Visit her website here: [ Ссылка ]
