On this edition of Business Connections Live TV, we talk to Gerry Brown The Customer Lifeguard about Measuring what matters to customers for positive outcomes. Visit BCLtv: [ Ссылка ]
“Lies, Damned Lies, and the Wrong Statistics – Measuring what matters to customers for positive outcomes – The end is Insight”
Measuring customer satisfaction is often as unreliable and surprising as election or referendum polls. The downside of believing what people say they will do and what they do can have many politicians and business people going in entirely the wrong way politically and strategically
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We are always looking for Industry experts…
You can email the studio here
studio@businessconnectionslive.com
We are always looking for Industry experts…
