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Centrality/central bias is the tendency to rate most items in the middle of a rating scale.
Have you ever had a manager that gave everyone a 3 out of 5, just because they were reluctant to be extreme? Sometimes people are wary to give very high or very low scores just because they see themselves as middle-of-the-road types. While moderation is great in most things, for high-stakes situations like performance reviews, we usually need people to take a stand.
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