Learn more about Jörg and his available courses here: [ Ссылка ]
Jörg Troester, Head of Strategy at Hahn Air Lines, has always believed in life-long learning and education and is now sharing his experience in Aeroclass courses that look at customer service in more detail. In this Expert Talk we explore Jörg's career growth in aviation, as well as discuss his courses and the rising importance of excellent customer service.
0:00 Beginnings in the aviation industry
5:30 From a student to an instructor
8:41 Global reach of e-learning
13:00 Jörg's courses at Aeroclass
19:45 When does good customer service matter the most?
22:43 How has Covid-19 changed our perception?
About Aeroclass:
Driven by our extensive network of best-in-class international instructors, Aeroclass is disrupting aviation training. Our goal is to give professionals and companies access to industry-leading courses, wherever they are and whenever they need it.
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