Clause 6.1 of ISO 9001 requires you to determine risks and opportunities related to your Quality Management System (QMS).
In this video, we explain how ISOvA software helps you manage this process effortlessly. Our Risks and Opportunities register comes prepopulated with 80% of the anticipated risks, ready for you to review and customise to your organisation’s needs.
We’ll demonstrate filtering Quality risks by the ‘Delivery of service’ process and how to evaluate the highest risks, focusing on ‘Customer Complaints’. Clicking ‘Edit All’ provides additional guidance to ensure nothing is overlooked. We’ll then add SMART objectives and key performance indicators (KPIs) for effective risk treatment and save the updates.
Once you have reviewed and refined all significant risks, completing the task is seamless. See how ISOvA software makes risk management simple and efficient for your ISO 9001 compliance journey.
