Tech on its own won’t change your customer service. Only the right technology can. This course covers how to make that choice.
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What's covered in this course:
--Identify the differences between tangible technology and intangible technology
--Understand connected personalization
--Know what technology will make your customers’ lives easier
--Put the customer ahead of data (GDPR)
--Outsource technology
Why your teams need this course:
Whether it’s used for ordering equipment, creating an algorithm on your website, putting a purchase through the till or just making a phone call, technology is brilliant for building and improving businesses. But, used in the wrong way, technology can annoy customers, hinder their experience and create friction within the company. This course is essential training for anyone involved in customer-focused decision-making processes, as it shows you how to select the right technology for your company and how technology has the power to generate better customer service.
Watch the Customer Service Essentials Collection:
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