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JustAnswer Customer from San Antonio, TX: I have a Kenmore elite dishwasher that has service code F2E2.
JustAnswer Customer from San Antonio, TX: A tech says the upper board is out.
JustAnswer Customer from San Antonio, TX: However, once in a while the machine runs a complete wash cycle but next use it displays F2E2.
JustAnswer Customer from San Antonio, TX: The upper board does not light up when F2E2 appears.
JustAnswer Customer from San Antonio, TX: Model 665.12793K311.
Pearl Wilson: Assistant: What happened just before your Kenmore dishwasher displayed this message?
JustAnswer Customer from San Antonio, TX: I loaded the dishwasher as usual and when I hit normal wash the upper board would not light up.
JustAnswer Customer from San Antonio, TX: The only unusual thing I'm aware of is the filter that should be changed on regular intervals.
JustAnswer Customer from San Antonio, TX: That cleaning was never done.
Pearl Wilson: Assistant: How long has this been going on with your Kenmore dishwasher?
Pearl Wilson: Assistant: What have you tried so far?
JustAnswer Customer from San Antonio, TX: I've turned the power on/off.
JustAnswer Customer from San Antonio, TX: I did dishes by hand for a couple months.
JustAnswer Customer from San Antonio, TX: One day I turned the power back on and the upper board lit up and ran on two separate occasions.
JustAnswer Customer from San Antonio, TX: Upon next attempt the top board would not light up or run.
Pearl Wilson: Assistant: Is there anything else the Appliance Expert should know before I connect you?
Pearl Wilson: Assistant: Rest assured that they'll be able to help you.
JustAnswer Customer from San Antonio, TX: Not that I know of.
Austin: Home Appliance Technician: Hello I would be happy to help you.
Austin: Home Appliance Technician: I'm sorry for your trouble.
Austin: Home Appliance Technician: Have you tried tripping the breaker off for 10 minutes to reset it?
JustAnswer Customer from San Antonio, TX: I just turned off the electrical switch for more than 10 minutes
Austin: Home Appliance Technician: Ok thanks.
Austin: Home Appliance Technician: Please give me a few minutes
JustAnswer Customer from San Antonio, TX: A Sears technician evaluated the machine today.
JustAnswer Customer from San Antonio, TX: He said the upper board was out.
Austin: Home Appliance Technician: Ok thanks.
Austin: Home Appliance Technician: This means either the touchpad or control board is faulty unfortunately and will need to be replaced.
Austin: Home Appliance Technician: The best way to determine is to remove the control panel and unplug the harness that's coming from the touchpad on the control board and close the door.
Austin: Home Appliance Technician: If the pump runs, this means the touchpad is faulty, if nothing happens this means the control board is faulty unfortunately and will need to be replaced.
Austin: Home Appliance Technician: This is the part number for the touchpad WPW10457040. T his is the part number for the control board W10866117.
Austin: Home Appliance Technician: Copy and paste this link it will look different but it comes apart the same way.
Austin: Home Appliance Technician: https:/youtu.be/PFTWoNCVfH0
Austin: Home Appliance Technician: The video above will show you how to replace it.
Austin: Home Appliance Technician: You can order it from reliableparts.com repairclinic.com Searspartsdirect.com partselect.com.
Austin: Home Appliance Technician: Whirlpool made this model
JustAnswer Customer from San Antonio, TX: Thanks, * * now suspend my trial?
Austin: Home Appliance Technician: You are welcome!
Austin: Home Appliance Technician: Im sorry for your trouble.
Austin: Home Appliance Technician: If you need any more information or help let me know.
Austin: Home Appliance Technician: My username is * * Hope you have a great day
Pearl Wilson: Assistant: If you have a home improvement or appliance question and want to chat with an expert now visit justanswer.com/ythi
