In this week's episode Bryan is joined by Roni Jamesmeyer, Senior Marketing Manager at Five9, to explore how AI is reshaping healthcare through cutting-edge contact center solutions. With over two decades in the industry, Five9 began as a dialer software provider for call centers and has since evolved into a major player in cloud contact center technology. Roni shares her journey from traditional cabling to hosted voice services and discusses how Five9 now supports healthcare companies with AI-driven interactive virtual agents (IVAs). They dive into the transformative power of IVAs, the role of AI in improving patient experience, and how healthcare companies are meeting the consumer-driven demands of today’s patients. Tune in for an insightful discussion on the future of healthcare contact centers!
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