This video from Sears PartsDirect shows how to replace a broken water inlet valve in some Whirlpool top-load washers. If your washer doesn't fill with water, or if it fills even when the washer is unplugged, you may need to replace the water inlet valve.
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Water inlet valve
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Transcript:
This step-by-step repair guide shows how to replace the water inlet valve assembly on a top-load washer. Replace the inlet water valve with a manufacturer-approved replacement part if the washer doesn't fill or if it fills with water even when the washer is unplugged. Before you begin, wear work gloves to protect your hands. Have someone help you move the washer away from the wall. Unplug the power cord from the wall outlet. Turn off the water supply valves for the washer. Move the washer away from the wall so can you remove the fill hoses. Mark which fill hose goes to the hot connector and which goes to the cold. Using channel lock pliers, carefully loosen and remove both fill hoses. Expect some water to pour out. Tip: Wipe up water spills with a towel to prevent slipping. Pull the washer forward to access the back panel of the console. Remove the screws from the top of the back panel of the console. Push back on the control panel while sliding a putty knife under the right corner of the control panel to release the mounting clip. Repeat on the left side to release the console. Set the console on the top of the washer. Detach the wire harness connections. Locate the water inlet valve assembly and remove the two hex head screws that hold the valve. Pull the water valve out of the washer. Set it aside for disposal. Push the new water valve into position. Reinstall the mounting screws. Plug the wire harness into the correct connector. Position the console on top of the top panel and snap the mounting clips into place to secure the console to the top panel. Reinstall the screws at the top of the back panel on the console and tighten the screws firmly. Thread the fill hoses onto the connections on the back of the washer. Tighten the connections firmly using channel lock pliers. Turn on the water supply valves. Tighten the connection if you find a slight leak. Plug the washer into the electrical outlet. Return the washer to its original location.
