Discover how to navigate the complexities of digital transformation in the field service sectors with expert insights from Dr. Lee Williams, a seasoned change management consultant. In this episode of the Field Stories podcast, Lee shares his wealth of experience in digital transformation, particularly in the field service industry.
🔧 Learn how to:
Streamline your field service operations
Implement cutting-edge technology effectively
Overcome resistance to change in your organisation
Leverage big data for improved decision-making
Balance technology and human factors in field service
Lee draws from his extensive experience, including transforming Garic's operations with job management software. He provides practical strategies for optimising field service management, from scheduling and route optimisation to real-time tracking and reporting.
Whether you're struggling with paper-based processes, looking to improve efficiency, or aiming to enhance customer satisfaction, this podcast offers valuable insights for field service businesses of all sizes.
🎯 Key topics covered:
Digital transformation in field service
Change management strategies
Importance of process mapping
Overcoming implementation challenges
Maximizing ROI from field service software
🎬 Chapter Markers
00:00:00 - Start
00:00:03 - Coming Up
00:00:38 - Introductions
00:01:01 - Those That Accept Change Have The Advantage
00:01:59 - How Did You Get Involved With Change?
00:04:10 - Technology and Change
00:05:12 - Right Information at the Right Time
00:07:38 - Processes, People and Profit
00:08:25 - Following Processes Isn't Naturally Human
00:12:03 - Beware Of Falling Out Of Process
00:13:12 - Making Big Change Happen For Garic
00:16:10 - Start With The Process
00:17:35 - Digitising The End-To-End Hire Process
00:19:45 - Stacks of Paper, Trays and Filing Cabinets
00:20:25 - Errors Grow Exponentially As You Do
00:21:36 - Mastering The Art of Parcel Delivery
00:24:18 - Understanding The Value Of Big Data
00:25:14 - Creating Little Data Out Of Big Data
00:27:04 - If You Can't Measure It, You Can't Manage It
00:30:33 - The Three Key Numbers To Run Your Business
00:32:44 - Why BigChange?
00:33:34 - Streamlining For The People Out In The Field
00:35:15 - Growing The Business Through Technology
00:37:09 - Balance Beween Humans and Technology
00:41:00 - Keys to Successful Business Transformations
00:44:07 - Be Intelligent With The Data You're Sat On
00:45:39 - Don't Try And Build Something That's Perfect
00:48:32 - Ending
Don't miss this opportunity to learn from an expert in the field. Watch now to take your field service management to the next level!
