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Managing customer expectations is a tactic. Once you under promise, you can then over deliver. Using examples, I discuss customer loyalty and how you can build it in your customers when everything is going right. Here’s how.
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Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Service Culture. He is also a renowned Keynote Speaker and New York Times Bestselling Author for the book “UPLIFTING SERVICE".
Ron and his team deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence. The methodology developed by Ron over decades includes a proven architecture of service principles, leadership rules, and service culture building blocks that apply across all industries and cultures.
His methodology is easily customized to the needs of each organization, including all team members from leadership to frontline employees. Ron is also the author of 15 books on service, business, and inspiration, including the New York Times bestselling “UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet”.
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