In today's episode of @BestPracticeTV, Kobi's on the move- but that won't stop him from passing on some words of wisdom for your Monday.
One of the easiest ways to identify necessary changes in your business is also completely FREE! All it takes is a little empathy. Putting yourself in the position of your customers, all the way through your business' customer journey can pay off dividends.
Doing this will allow you to identify necessary changes and evaluate the level of service you and your staff provide the customer.
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