Since people want answers fast, a search function that is easy to use and consistent across all interaction channels is critical in providing a personalized experience. This video demonstrates how KPMG Intelligent Interactions helps organizations create a conversational search capability so customers, employees, vendors, or any third party can easily search phrases without contacting a human agent.
KPMG Intelligent Interactions use intelligent automation to address the five main customer interaction channels—email, voice, chat, virtual assistants, and search. Built using Google Cloud, these solutions combine robotic process automation, machine learning, and natural language processing with channels like Google Home and the Google Assistant to anticipate customers’ sentiment and intent, and seamlessly fulfill their needs.
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