In the latest episode of #AskAVC channel, I and Dominique Levin, co-CEO of Winning by Design that helps B2B companies grow by turning sales into a science, talk about common pitfalls and the successful strategies for customer onboarding. Turns out, onboarding customers is not just a technical challenge!

What role customer expectations play in the successful onboarding process?
How to make sure that the kick-off meeting will go well?
Why it's important to share your best practices with customers?

Watch the video to get answers to all these questions - plus an extra proven technique to increase your customer retention rate!

Make sure to also:
- Follow me on Twitter ([ Ссылка ]) for a lot more content on building SaaS B2B startups, as well as venture capital and entrepreneurship in general - plus monthly chat where you can ask me anything!
- Check out my Instagram ([ Ссылка ]) to get additional advice on your entrepreneurial journey
- Subscribe to my blog at [ Ссылка ], where I talk about why I invest in certain companies and broader tech industry issues

About Ryan Floyd

Ryan is a founding Managing Director of Storm Ventures where he invests in, and works with, early stage enterprise SaaS startups. His primary focus is applications and cloud infrastructure related companies. He is always interested in hearing from passionate technology entrepreneurs. Ryan is a skilled writer and commentator on all things SaaS. He’s written for Techcrunch, Sifted, Thrive Global and is a regular contributor to The UK Newspaper. He’s host of the recently launched #AskAVC YouTube channel aimed at enterprise entrepreneurs. In each episode he tackles a different issue relating to building and scaling B2B startups - topics such as how to pitch to an investor and how to combat sales churn. He also hosts a monthly twitter chat with the same name.

When he’s not working with his portfolio founders, Ryan is active with Code2040, a nonprofit organization that creates pathways to educational, professional, and entrepreneurial success in technology for underrepresented minorities. And occasionally he finds time for surfing!

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