This webinar was presented by Eileen O'Mahony, General Manager, WM Promus.
Enterprise Service Management – ESM – is well and truly here!
With the ITSM lifecycle containing all the necessary components required for a successful ESM program, IT departments are perfectly positioned to guide the organization towards ESM adoption and improvement. In addition, many ITSM tools lend themselves to supporting non-IT services. If you’ve not already adopted an ESM approach, what is stopping you? It’s easier than you think.
