EasyJet staff in Luton are confronted with an angry man who has arrived too late for check-in. When he asks to speak to a manager, he gets a lesson in customer care from the one and only Jane Boulton. Meanwhile in Newcastle, one family's ten day holiday to Prague gets off to a bad start.
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Airline takes you behind the scenes of easyJet, where the skies are anything but calm! Join the crew as they navigate check-in rows, lost luggage and flight delays at some of the UK's busiest airports.
Content distributed by ITV Studios.
#airline #easyjet documentary #airport #janeboulton #fullepisode
