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In this video, Brian Alderman covers the different Microsoft Dynamics CRM components. He’ll introduce the eight products that are included within Dynamics, then highlight additional resources that will allow you to maximize your CRM’s utility. You’ll hear an outline of his course agenda, then Brian will dig into what to expect from the exam itself.
A CRM is a software package that focuses on sales marketing, and can easily be applied in a help desk environment as well. Dynamics is an IAS-based web application using client-server technology that’s accessible by a browser.
In this video, Brian talks about the material that he’ll cover in his course on Microsoft Dynamics CRM, beginning with installation and continuing through a customized configuration specific to your organization.
He’ll also discuss the eight separate products included in Dynamics, examining their roles and the features they bring to the table. He’ll end the video with a list of resources that will help answer any questions you have.
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